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Support Services
1 Factory Video Inspection
2 Goods Video Inspection
3 1-Year Warranty & Maintenance
4 Design Brochure for Customers
5 Installation & Operation Videos
6 Installation Manual
7 Custom Labeling & Packaging
8 Accept Customized Orders
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Frequently Asked Questions
Are you a professional manufacturer?
Yes, we are a professional manufacturer and designer of hospital beds and related medical products with a dedicated R&D team and modern production facilities established since 2009.
How do you guarantee product quality?
We utilize a complete quality control system (ISO13485) including IQC (Incoming Quality Control), PQC (Process Quality Control), FQC (Final Quality Control), and OQC (Outgoing Quality Control) to ensure every product meets strict standards.
Do you accept custom product orders?
Yes, our R&D team can quickly provide detailed design drawings and produce samples based on your customized requirements, helping to avoid market risks and meet specific needs.
What additional sales support do you provide?
We provide a full range of sales plans, posters, and brochures. We commit to replying to inquiries within 24 hours and proposing solutions within 48 hours.
What is your after-sales warranty policy?
We offer a one-year warranty, five-year maintenance support, and a ten-year supply of spare parts. We also provide satisfaction surveys and technical assistance throughout the product's lifecycle.
Can the IV pole height and hooks be customized?
Yes, as part of our OEM/ODM services, we can adjust specifications like height, number of hooks, and materials to suit your medical facility's requirements.