Frequently Asked Questions
What is the expected lead time for orders?
It will take 5-8 working days for the machine. For larger quantities, mass production typically takes 1-2 weeks.
Is there a Minimum Order Quantity (MOQ)?
We support a low MOQ of just 1 PC to help you get started.
How are the goods delivered and how long does it take?
Our equipment contains no dangerous materials (non-magnetic/no electric charge). We can arrange air, sea, or express delivery (DHL, FEDEX) based on your requirements.
What is the standard order execution process?
First, share your request or application. Second, we provide a quote. Third, the customer confirms payment. Finally, we arrange production and delivery within the agreed timeframe.
Does the product come with a warranty?
Yes, we provide a one-year warranty for our products to ensure reliable performance.
What kind of after-sales support do you provide?
We offer comprehensive support including installation guidance, online training, and technical consultation services.
Medivara Medical
